Refund Policy

Last updated November 4, 2026

Founder deposit

Your $99 deposit is fully refundable any time before your plan starts, for any reason. If a clinician doesn't approve you, we'll refund it.

Your first 3 business days

You can cancel any plan within 3 business days after you pay and get a full refund. If your smart scale has shipped, we'll ask you to send it back.

Month-to-month plans

You can cancel at any time. Your plan runs to the end of the month you've paid for, and you won't be charged again. Months already charged aren't refunded after the first 3 business days.

Prepaid plans

After the first 3 business days, prepaid plans aren't refundable, except that we'll refund the unused part of your term, based on the weeks remaining, if:

• a clinician ends your treatment for a medical reason before you've used the program,
• you become physically unable to use the services, or you die,
• we materially change the services you paid for, or
• we stop operating.

Medication

Medication is bought directly from LillyDirect, NovoCare or another manufacturer program. Refunds for it are handled by that program, under its own rules.

How to ask for a refund

Email info@strongly.us or call or text (360) 437-6356. We'll return your money within 15 days, to the card you paid with. Your bank may take a few more days to show it.